1. Who we are

SlipperySign Mail (the “Service”) is operated by Yusuf Murad Disli, sole proprietor, trading as SlipperySign:

Contact: [email protected]. For data protection matters, write to [email protected] instead.

The Service is run by one person. That means you deal directly with whoever wrote the code, and it also means there is no 24/7 support desk. Section 9 sets out plainly what is and is not promised, so you can judge that against what you need before you rely on it.

2. What the Service does

The Service lets you compose an email to your organisation’s brand and send it through your own Google Workspace mailbox. We are not the sender and we do not relay your mail. Delivery is performed by your own mail provider, using your own account, under an authorisation you grant and can revoke at any time.

Campaigns are addressed to distribution lists and group aliases that you already operate. The Service does not import, store or maintain a list of your staff.

3. Who may use it

The Service is for organisations, not individuals. Access is granted per email domain: a domain must be registered with us before anyone using an address at that domain can sign in. You must be at least 18 and authorised to act for the organisation you sign in on behalf of.

4. Accounts and access

You sign in with Google. We never see, receive or store a password. Your organisation’s administrators decide who at your domain has access, and with what role.

You are responsible for the actions taken under accounts at your domain, including by people your administrators grant access to. Tell us promptly if you believe an account has been misused.

5. Your content, and who is responsible for it

Campaign content, brand assets and the addresses you send to remain yours. You grant us only the limited permission needed to store, render and transmit that content so the Service can work.

You are responsible for what you send and to whom. That includes making sure you have a lawful basis for the communication, that its content is accurate, and that it complies with your own internal policies and any employment or works-council obligations that apply to messaging your staff.

6. Acceptable use

You may not use the Service to:

• send unsolicited commercial email, or any message to people outside your organisation who have not agreed to hear from you;
• send unlawful, defamatory, harassing or deliberately misleading content;
• impersonate another person, or configure a sender or reply address you are not entitled to use;
• circumvent the access controls, approval requirements or tenant boundaries in the Service;
• attempt to identify individual recipients of a campaign from measurement data, or to procure such identification from us.

The last point is not only a rule, it is a property of how the Service is built. Opens and clicks are stored as aggregate counters with no recipient column, so a per-person report cannot be produced, by you, by us, or by anyone who compels us. We mention it here so nobody buys the Service expecting otherwise.

7. Your mail provider

Because your own mailbox performs delivery, your provider’s terms and sending limits apply to every campaign. Rate limits, recipient caps, filtering decisions and deliverability are governed by Google, not by us, and we cannot raise or override them.

If you revoke the authorisation granted at sign-in, sending stops immediately. That is the intended behaviour.

8. Fees

The Service is in beta and there is no charge for it. No fee is payable, no payment method is held, and no feature is withheld pending payment.

If we introduce fees, we will give you at least 30 days’ notice by email before any charge applies, and you may terminate before it does. Continuing to use the Service after that notice period is what accepts the fee; silence is not acceptance, and we will not charge an account that has not agreed.

When fees exist they will not be calculated per contact, per send or per open. That is a limit on us, stated here so it is enforceable rather than a claim on a marketing page.

9. Availability, and what we do not promise

We work to keep the Service available and will give reasonable notice of planned maintenance where we can.

We do not offer a service level agreement, a guaranteed uptime figure, a support response time, or 24/7 cover. The Service is provided “as is”. If your organisation requires a contractual SLA, this Service does not currently meet that requirement, and we would rather you knew that now than discovered it during an incident.

Your own mailbox performs delivery, so an outage here prevents you composing and sending new campaigns; it does not affect mail you have already sent, and it does not affect your mailbox.

10. Data protection

Our handling of personal data is described in the Privacy Policy, which forms part of these terms. In summary: where your organisation uses the Service, your organisation is the controller for campaign content and we act as its processor; we are the controller for account identifiers and service operation data.

We are established in Switzerland, which the European Commission has determined provides an adequate level of data protection, so personal data may be transferred from the EU and EEA without additional safeguards. A data processing agreement is available on request.

11. Intellectual property

The Service, including its software, design and documentation, remains our property. These terms grant you a non-exclusive, non-transferable right to use it for your organisation’s internal communications for as long as your subscription is current.

Your brand assets, content and trade marks remain yours. We do not use them for any purpose other than operating the Service for you, and we will not name you as a customer publicly without your written agreement.

12. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, for fraud, or for wilful misconduct or gross negligence.

Subject to that, our total liability arising out of or in connection with the Service in any twelve-month period is limited to the fees you paid in that period. We are not liable for indirect or consequential loss, for loss of profit, revenue, goodwill or anticipated savings, or for the content of any message you choose to send.

13. Termination and what happens to your data

You may terminate at any time, effective at the end of the current billing period. We may suspend or terminate access if you materially breach these terms and, where the breach can be put right, do not do so within 14 days of being asked.

On termination you may export your campaign content. Unless you ask us to delete it sooner, data is retained according to the retention policy set against your company record and then deleted on that schedule. Mail you have already sent is unaffected: it is in your own mailbox and your own Sent folder, and it was never ours to remove.

14. Changes to these terms

We may change these terms as the Service develops. For changes that materially affect your rights or obligations, we will give at least 30 days’ notice by email to your administrators, and you may terminate before the change takes effect. Every version carries a version number and effective date at the top of this page.

15. Governing law

These terms are governed by Swiss law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. The courts of Basel-Landschaft, Switzerland have exclusive jurisdiction, save that mandatory consumer protections in your country of residence are unaffected.